$ whoami

My career, managed like a product.

Customer Success Manager for municipal software. At work, I turn customer calls into tickets that the product team ships. On the side, I build and ship my own products. Next milestone: a Product Manager or APM role.

status: open to PM / APM roles

$ roadmap --view board

Roadmap

shipped

5
CRS CalculatorExpress Entry scores, today’s rules vs Nov 2026.liveBill SplitterSnap a receipt, tap who had what, share everyone's total.liveCSM AssistantCalls in; follow-ups, tasks, pain points, churn signals out.in daily use
Reddit Pain-Point MinerRanks opportunities from real Reddit complaints.discovery tool
VitalsWHOOP-style scores, every formula visible.personal

now

1
Customer Success ManagerCustomer calls in, tickets out. 100+ client accounts.day job

next

1
PM / APM roleWhere customer insight drives the roadmap.your team?

$ tickets --reporter yash --status shipped

Shipped from my tickets

I don't write the code at work. I turn what customers tell me into tickets, sometimes with how I think it should work. The product manager scopes them and the product team builds them. These are fixes and features that started as one of my tickets.

146tickets written
57closed or shipped (fixes and features)
100+client accounts I manage
CUSTOMER PROBLEMWHAT MY TICKET ASKED FORSHIPPEDSTATUS
Clients loading years of repair history often logged a repair with the wrong date, and there was no way to correct it, so pavement condition (PCI) history came out wrong.A way to change a repair date after it is logged, with how I expected it to behave and edge-case test scenarios.Q2 2026shipped
The new AI search matched street names letter for letter, so “main st” missed “Main St” and quietly returned incomplete answers.Found while testing the AI search with 19 plain-English queries; reported it and suggested case-insensitive matching.Q2 2026shipped
One contractor invoice often covers work on several street segments, and there was no way to split that cost across them.A way to log one project cost and split it across the segments, with a suggested way to allocate it.Q3 2026shipped
On the mobile app, typing an address forced a jump to the map, and the auto-placed pin often landed in the wrong spot, adding a correction step to every field work order.Reported the gap between mobile and desktop address entry.Q2 2026shipped
Selecting an area with the lasso tool didn’t update the summary metrics.Asked for lasso selections to update the metrics too.Q3 2026shipped
The radius filter picked up work orders outside the chosen range.Reported it, found during proximity testing.Q2 2026shipped

$ roadmap --view timeline --since 2024

Timeline

Q2 '24Q3 '24Q4 '24Q1 '25Q2 '25Q3 '25Q4 '25Q1 '26Q2 '26Q3 '26Q4 '26
Project CoordinatorJun 2024 – Sep 2025
Customer Success ManagerCSM, municipal SaaS (ongoing)
Bill Splitterlive
CSM Assistantbuilt
Reddit Pain-Point Minerbuilt
Vitalsbuilt
CRS Calculatorlive

$ git log --oneline career

Release notes

  1. v5.1ship: Bill Splitter live at billsplitter.yashchanne.com
  2. v5.0ship: CRS Calculator live at crscal.yashchanne.com
  3. v4.0measure: Vitals, transparent health scores from Apple Watch data
  4. v3.0notice: Pain-Point Miner, ranking problems people would pay to fix
  5. v2.0listen: CSM Assistant, built for my own client calls
  6. v1.0init: Customer Success Manager, municipal SaaS 2025